Return Policy
Thank you for choosing HPO Center for your products and services. This Return Policy and Warranty Information outline our guidelines for returns and warranties. By making a purchase through our platform HPO Center, you agree to comply with the terms stated below.
Return Policy
1.1 All Sales Final: All sales are considered final. We do not accept returns or provide refunds for products or services purchased through HPO Center, unless otherwise specified below.
1.2 Damaged or Defective Products: In the event that you receive a damaged or defective product, please contact us within 365 days of receiving your order. We will review the issue and, if eligible, provide instructions for returning the item for replacement or repair.
1.3 Service Cancellation: For services booked through HPO Center, cancellations must be made at least [number of hours or days] prior to the scheduled appointment. Failure to cancel within the specified timeframe may result in a cancellation fee.
Warranty Information
2.1 Canopy Warranty: All canopies purchased through HPO Center come with a limited warranty of one year from the date of purchase. This warranty covers defects in materials and workmanship. If you experience an issue covered by the warranty, please contact us for assistance.
2.2 Warranty Exclusions: The warranty does not cover damage resulting from misuse, neglect, improper installation, or alterations to the product. HPO Center reserves the right to determine whether a warranty claim is valid.
2.3 Service Warranty: Services provided by HPO Center come with a limited warranty of one year from the date of service. This warranty covers the quality and workmanship of the service performed. If you encounter an issue related to the service within the warranty period, please contact us for resolution.
Warranty Claim Process
3.1 To initiate a warranty claim for a canopy or service, please contact our customer service team at [Insert Contact Information]. Provide details about the issue, including your order number and a description of the problem.
3.2 HPO Center will review your warranty claim and may request additional information or photos to assess the issue.
3.3 If your claim is approved, HPO Center will provide instructions for returning the product or arranging for service repair or replacement.
Contact Us
If you have any questions or concerns about our Return Policy or Warranty Information, please contact us at [Insert Contact Information].
By making a purchase through the HPO Center Platform, you acknowledge that you have read and understood our Return Policy and Warranty Information and agree to abide by these terms.
